Monitoring client behaviour is an important function of community work as it assists staff to understand clients and their issues, and to identify and manage challenging behaviours. This course will allow you to develop communication and conflict management strategies to facilitate responsible behaviour in clients.
There are a variety of factors which impact on community services organisations, their running and their structure, and on the employees who work for them. This course looks at how to contribute to the effective operation of the work group through your own performance and working effectively with others.
Hazardous situations and objects are all around us – at home, in public places and at work. Every worker has a role to play in making the workplace as healthy and safe as possible. This course will assist you to identify potential hazards and assess risks so that appropriate action can be taken.
As a worker in the community and disability services areas you will need to be familiar with administrative protocols relating to how forms and documents are completed, used and stored. This course will assist you to use and store documents as well as storing and maintaining organisational equipment and managing inquiries.
All workers, regardless of their field or profession, operate within a legal and ethical framework of some kind. This simply means that we all work within the boundaries defined by applicable laws and ethical standards. This course provides underpinning knowledge of the Australian legal framework and key legal concepts, and assists you to work within an ethical framework and follow policies and procedures.
In the last two decades, the number of workers and clients from culturally and linguistically diverse (CALD) backgrounds has increased dramatically in community and disability services organisations. It has become an important task for employees in these organisations to understand the cultural factors that influence their work relationships and practices, and the delivery of a culturally appropriate service. This course will assist you to communicate effectively with co-workers and clients from different backgrounds.
The effectiveness of community service and disability work depends largely on the quality of the relationship developed between the client and the worker. The basis for the development of all relationships is communication. This course will allow you to communicate effectively within your organisation and in a case management situation.
When meeting a client for the first time, you will need to work towards engaging them in conversation and discussion of their needs, expectations, goals and aspirations. This course will assist you to establish interpersonal relationships with clients in order to respond holistically to their issues.
Mentoring is a process that enables an individual to achieve their potential. It can be conducted informally between individuals or as part of a formal program. The process, whether it is organised or casual, can be highly successful, and benefits employees, volunteers, the organisation they work for and ultimately their clients. In this module you will follow a mentoring partnership and learn about the process through the relationship and activities of our two participants.
Many people in the workforce learn their skills through on-the-job training. This often takes the form of informal but highly effective coaching. Coaching can be a formal process or an informal process which can be part of your everyday work schedule when a colleague needs your assistance in completing a task or understanding a process. this course will assist you to provide workplace coaching.