Topic outline

  • General

    This eTraining course has been developed to assist service providers to meet the requirements of the Human Services Quality Framework (HSQF). You can find more information about the HSQF, including templates, videos and resource packs, on Community Door.

    In order to work through this course and access a certificate of completion, you will need to:

    After you register you can commence the course:

    • View all of the pages in the first section (a tick will appear in the corresponding box once you have viewed a page).
    • The self-check quiz will now be available to you.
    • You need to correctly answer the self-check quiz at the end of each section, before you can progress to the next section.
    • This is a self-paced course, so you can take as long as you want to complete it, and log in and out whenever you want.

  • Overview of the Human Services Quality Framework (HSQF)

  • Quality management

    This section defines quality management in the context of providing human services.

    Not available unless: The activity Self-check: overview of the HSQF is complete and passed
  • Implementing quality systems

    This section will work through the main components for setting up an effective system for managing quality in your organisation.

    Not available unless: The activity Self-check: quality management is complete and passed
  • Customer and stakeholder feedback

    This section provides guidance on implementing customer and stakeholder feedback practice.

    Not available unless: The activity Self-check: implementing quality systems is complete and passed
  • Service provider self-assessment

    This section provides guidance on undertaking self-assessments for service providers.

    Not available unless: The activity Self-check: customer and stakeholder feedback is complete and passed
  • Independent third-party audit

    This section provides guidance on undertaking an external, independent, third party audit.

    Not available unless: The activity Self-check: service provider self-assessment is complete and passed
  • Maintaining quality and continuous improvement

    This section provides an overview of continuous improvement.

    Not available unless: The activity Self-check: independent third party audit is complete and passed
  • Certificate

    Once you have viewed all the materials in this course and completed the self-check quizzes correctly, you will be able to access and download your certificate.

    Not available unless: The activity Self-check: maintaining quality and continuous improvement is complete and passed