Frequently asked questions

Where do I get support?


Call: 07 3004 6900

Community Door eTraining is managed by Queensland Council of Social Service (QCOSS)

How do I set up an account on QCOSS Community Door eTraining?

Click on ‘sign up’ on the menu bar and fill in the form (see below). You will be sent a confirmation email to the email account you have signed up with. You need to click the link to approve the account.

If you have not received the email please check your junk folder in your email inbox

If you are still having problems call us on (07) 3004 6900.

Sign up screen

How do I change my password?

If you have forgotten your password go to the Log in page and click on ‘Forgotten your username or password?’ (See below).

Follow the prompts to reset your password.

Login screen

Do I need an account to access the courses?

You do not need an account to access the courses as you can go through the courses as a guest.

If you want to complete the activities and receive a certificate of completion then you must have an account and enrol on the course.

How do I enrol on the course?

To access activities and download completion certificates on each course you must enrol on the course. 

Enrol on a course page

Why can’t I download my certificate?

Most courses will ask you to complete the sections and/or quizzes to be able to access the certificate. You will need to have manually checked all sections and completed the quizzes to be able to download the certificate.

Last modified: Thursday, 14 February 2019, 11:54 AM