In this section we looked at the importance of responding holistically to a client’s issues. This includes the need for a worker to:
- appreciate the complexity of the person’s situation/issues and the environment in which that situation/issue occurs
- understand how this issue/situation affects the client in all aspects of their functioning – physical, emotional, spiritual, and mental.
- establish an effective and trusting relationship with the client, to explore their options with them so they can resolve their issues.
This section also looked at evaluating the range of issues impacting on the client and on the delivery of appropriate services, including:
- identifying the indicators of harm, neglect, abuse or risk of harm
- using observations, assessment tools and questioning to identify possible presenting issues
- seeking information to determine the range of issues that may be affecting the client, within organisation's policies and procedures regarding autonomy, privacy and confidentiality
- applying organisational procedures for collecting and analysing client information
- examining all client information to determine the degree to which other issues may impact on the possible services that can be provided by the organisation.