Other client rights
In addition to the rights already discussed in this section, clients are entitled to other rights.
Rights to receive a service
All organisations receiving funding to provide a service to people with disabilities are obliged to meet certain standards of quality. These standards are based on the Disability Services Act 1986 (Cwlth) and relate to rights of individuals to:
- have their individual needs met
- have a say in the service they receive
- complain if they are unhappy with the service
- be valued
- have access to records
- have privacy and confidentiality maintained
- have access to the services they need
- be part of the community in which they live.
There is an additional set of standards relating specifically to specialised mental health services.
Rights in relation to cultural and linguistic differences
While clients from culturally and linguistically diverse backgrounds have exactly the same rights and responsibilities as all clients, there is a range of additional factors to be taken into account. These factors may affect the client’s ability to exercise their rights and responsibilities. How well these factors are dealt with will significantly affect how well client needs are met.
Rights in relation to the law
Clients need to be aware of their legal rights. These are the rights to which all people are entitled and include:
- the right to personal safety
- the right to freedom from abuse and harassment
- rights relating to property damage
- statutory obligations
- rights in relation to involuntary/voluntary admissions
- rights in relation to restraining orders, child protection, and family law court requirements.