Provide workplace coaching

We learn new tasks in the workplace most effectively when we:

• have a genuine need to learn
• can see and hear examples of other people doing it
• can ask questions and be given explanations
• have opportunities to practise.

An experienced coach will cater for this by using a range of techniques. They will:

• ask questions that encourage deeper thought and participation
• encourage the coachee to ask questions
• provide explanations that are pitched at the coachee’s current level of understanding
• use visual aids such as diagrams to support explanations
• demonstrate procedures correctly and confidently
• provide the coachee with sufficient time to practise
• put the learning in context using real-world examples
• keep discussions and learning focused and on track.