Providing excellent community service to all clients involves research into meeting the needs of diverse client groups. As part of the role of community services, the organisation may have a strategic plan for meeting the needs of a cross-cultural clientele. Part of this plan should be to have a strategy in place for dealing with different situations which may arise.
Again, doing some research and having a plan of action to serve each group’s needs will make your work life happier and more fulfilling, and your client’s experience more comfortable. Journals are a good way to record situations and identify issues for research and improvement.
Organisation strategies for working across cultures.