Diversity and communication
We, in Australia, live in a multicultural society rich in cultural diversity, with an interesting and colourful history. We pride ourselves on our ability to welcome people from all races and religions. We believe we are tolerant and compassionate with these and other groups of people with specific needs, such as the elderly, youth, people with a disability, and the disadvantaged. Yet so often we see misunderstandings between these clients and co-workers in our workplaces.
The community services and disability services industries are amongst the most rewarding and satisfying industries in which to work. As an employee of these and associated service industries, you are exposed to a diverse clientele. As the world becomes more of a global village, we become closer to our neighbours from other countries. People are much more mobile now than ever before, and are travelling farther and wider, often moving permanently to a new country.
Diversity can include all the ways in which people differ from each other. Recognising social diversities and dealing with cross-cultural misunderstandings is a sensitive issue. In our everyday life, it is unlikely we will deal only with people who are of similar nature, background and ideals as ourselves. Each day as we come into contact with many different people, we need to recognise and accept their rights to their own beliefs and customs if our relationship with them is to be harmonious.