Communicating with others

Good communication is essential for the successful operation of any organisation.

Communication is simply the sending and receiving of information between at least two people. The message may be verbal or non-verbal, but to be effective, the message sent must be in a language or code that the receiver will understand.

For example, in the context of a residential care facility, telling the young people that 'It is ten pm' is commonly understood as 'Turn the TV off'.  In another context, young people may read this as a signal to head off to a nightclub.

Communication problems occur when sender and receiver do not share the same code or understanding of the language used.

The sender encodes their message into verbal or non-verbal language that the receiver correctly decodes.

If you would like to learn more about communicating with others in a communities and disability services setting, the unit CHCCOM3C Utilise specialist communication skills to build strong relationships is available on QCOSS Community Door eTraining.

Last modified: Tuesday, 18 December 2018, 12:13 PM