Confidentiality and privacy

Workers in communities and disability services environments often have access to confidential information through contact with clients and others, or through access to documents and computer files containing sensitive information.

Confidentiality of information is critical.  As a worker, you need to keep your work role and the information you have access to quite separate from your other roles in life.

Case example

Carol, a human services worker, spoke to her partner about a child protection issue.  Her young son overheard the conversation and the next day at school told others about it.  The information then spread throughout the small community.

In the workplace too, you must have a legitimate purpose before you can access, use, share or pass on any identifying information or personal details relating to clients, co-workers or others.

All staff should receive training with regard to maintaining confidentiality of information, including restrictions on access and use of information that is protected by privacy legislation.

Text version


Confidentiality and privacy

Section 2 activities (Word Document 79KB)

Last modified: Tuesday, 18 December 2018, 12:03 PM