Glossary


Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

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A

Advocacy

This relates to the promotion and support of a cause and the activities engaged in to achieve this.


C

Client

The person who is being offered support services by your organisation.



E

Equity

This relates to fairness of principles, processes and outcomes.


Evaluation

Appraisal and assessment, often involving judgement about the fulfilment of outcomes, or behaviour.



F

Feedback

Information given by clients and stakeholders or other professionals about programs, plans, services etc.



J

Job description

This is an outline of what is required in a particular job.  It may include a duty statement and key criteria.

L

Legislation

This consists of Acts passed by State or Federal parliaments about a range of topics.  These Acts then become law. Any breach of what is required by these Acts is usually followed by some form of penalty or fine.

M

Management structure

This refers to differing levels of authority in an organisation, and the procedure that should be followed when you contact people at various levels.  For example, the management structure in a support service may include a support worker, followed by a coordinator, followed by the manager.  A support worker should refer to this management structure when deciding whom to contact about particular issues.  Normally they would refer to the person they report to directly on a day-to-day basis.

N

Notes

Written records about events, statements or actions of some importance. 



O

Occupational health and safety

This refers to legislation and policies designed to protect people from the risk of injury or disease in the work environment.




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