Glossary - Participate in the work environmen

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Duty statement

This is an outline of the duties that a worker is required to carry out in a particular job.  It is normally included in a job description.


Equal employment opportunity

This is about guidelines that have been introduced to ensure that in an employment situation, every individual has the same access to employment and its benefits.



This involves gaining information about your performance from others.


Grievance procedure

This refers both to the steps an employee may take to make formal complaints about workplace practices and the process a consumer may use to have complaints addressed.


Job description

This is an outline of what is required in a particular job.  It may include a duty statement and key criteria.



This consists of Acts passed by State or Federal parliaments about a range of topics.  These Acts then become law. Any breach of what is required by these Acts is usually followed by some form of penalty or fine.


Management structure

This refers to differing levels of authority in an organisation, and the procedure that should be followed when you contact people at various levels.  For example, the management structure in a support service may include a support worker, followed by a coordinator, followed by the manager.  A support worker should refer to this management structure when deciding whom to contact about particular issues.  Normally they would refer to the person they report to directly on a day-to-day basis.

Mission statement

This defines the business an organisation is in, and details their vision and goals.


Occupational health and safety

This refers to legislation and policies designed to protect people from the risk of injury or disease in the work environment.


Performance appraisal

This is normally a formal event that is organised according to your workplace policy and procedures.  In this appraisal, you are made aware of the current expected standard, and how your work compares to this standard.  Training and development plans may then be developed.

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