Utilise specialist communication skills to build strong relationships

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This relates to the promotion and support of a cause and the activities engaged in to achieve this.



Someone who lives with or is close to a person with a disability. This includes family carers and friends who support people with a disability in times of need.


The person who is currently being offered support services by your organisation.

Client advisory group

Group of clients, relatives, friends, and interested others established with the aim of giving input into policy and directions and debate on issues affecting services for people.

Client records

Any information or details which are kept about a particular client.  They may include such documentation as case notes, medical history, family history, or resume.


The principle whereby personal information is kept secret and not disclosed to other parties without consent.



Prejudice in practice, where someone is treated less favourably than another in similar circumstances because of a personal attribute that has no relevance to the situation.

Duty of care

The legal responsibility to take all reasonable care to make sure others are free from harm or injury.



Equal employment opportunity.


A term relating to a person’s subjective and objective experience of your community and services; your ability to engage in activities; your position in your community.

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