Topic outline

  • Hello

    Welcome to the QCOSS Community Door eTraining course Participate in the work environment.

    Once you have completed all the sections please try the quiz at the end of section 4.

    If you complete the quiz then you will be able to download a certificate of completion. Good luck!

    Please email any feedback to us info@communitydoor.org.au


    • Section 1: Contribute to the effective operation of the work group

      There are a variety of factors which impact on community services organisations, their running and their structure, and on the employees who work for them. To effectively operate in the work group, a support worker must be familiar with these factors and their responsibilities within the organisation.
      This section looks at how to contribute to the effective operation of the work group including:

      • types of services organisations deliver
      • roles in the organisation and what determines these roles and responsibilities
      • implications for support workers including policies and procedures, code of conduct, quality and their responsibility to the organisation and to clients
      • available support for fulfilling the role
      • effective communication
      • resources required for fulfilling the role
      • basic workplace health and safety requirements.
    • Section 2: Review and develop own work performance

      Support workers have a responsibility to review and develop their own work performance. In some organisations, a formal review process is used to identify training and skills development needs for the staff. However, there are a number of methods support workers can use to monitor their own performance, either instead of or as well as the formal processes. These methods may identify a need for further training or support. It is important that the support worker knows who to report these needs to in their organisation.

      This section looks at work performance including:

      • the mechanisms for performance review, including reviewing performance, development of performance training and self-evaluation
      • meeting training and support needs
      • job quality and customer service
      • dealing with unmet work requirements.
    • Section 3: Work cooperatively with others

      The support worker works in a team environment. Not all team members will have the same objectives, strengths or backgrounds. It is important for the support worker to know how to work cooperatively with the other team members, avoid issues where able and how to best resolve conflict should a problem arise.

      This section looks at team work, including:

      • the main consideration when working in a team
      • the importance of respecting individual differences
      • communication techniques that consider cultural sensitivities, values and practices
      • methods of sharing information
      • problem-solving skills
      • dealing with conflict in the workplace.
    • Section 4: Contribute to the development of policies, practices, and structures of an organisation

      Policies, practices and structures are important in any organisation. Some policies, practices and even structures are determined by funding bodies, peak bodies, industry-wide awards and levels and Commonwealth and State Government standards and guidelines based on legislation. For this reason, the opportunity for the support worker to have a contribution is limited; however this section looks at where there are opportunities for support workers, including:

      • your role in the development of policies, practices and structures of an organisation
      • administrative policies, practices and structures
      • staff meetings and work groups, including the function of the committee
      • options for providing information, ideas and suggestions to the organisation
      • requirements for participating in meetings and workgroups.