Topic outline

  • Introduction

    Darcy Cavanagh - REFOCUS Shine Jang Hazel Malone - Able Australia
    Tim Scott - Centacare
    Alisa Hall - Sandbag Vicky Meyer - IFYS

    Welcome to the QCOSS Community Door eTraining course An introduction to the social service sector for managers and organisations.

    This course provides an introduction to the social service sector in Queensland for managers and organisations new to the sector. It is free for anyone to access. If you would like to work through the activities you will need to create a free login and then register for the course.

    We begin with a profile of the sector in Queensland, insights into what it’s like to work in the sector and who are some of the key players.

    We will then cover a range of topics where you will find an overview, suggested resources and case studies of social service representatives sharing their personal stories.

    This course is designed to give you a solid understanding of the sector and provide you with the resources to find out more about your own area of interest or need. At the end of each module we ask you to give us some feedback about it and how useful it has been.

    If you are a frontline employee in the sector, we are currently developing and alternative version of this course specifically for frontline staff, which will include resources on working directly with clients, training and careers.

    This course has been funded by the Queensland Department of Communities, Disability Services and Seniors and the Department of Child Safety, Youth and Women.

    Once you have completed all the sections please try the quiz at the end of the course and you will be able to download a certificate of completion. 

    Good luck!

    Please email any feedback to us

    Book: 1
  • Key concepts in the sector

    The social service sector

    Queensland’s social service sector is built on a solid foundation which enables it to grow and change according to environmental, social and economic influences.

    Some of the key concepts underpinning the sector at present are citizen-led policy development, greater choice and control under the NDIS, and more culturally, competent service delivery.

    Learn more about these and other emerging concepts in this section.

    Book: 1
  • Reform and change in the sector

    Man leaping

    In order to improve the efficiency and effectiveness of anything, reform and change must be part of the conversation and so it is with Queensland’s social service sector.

    Learn more about some of the key themes being discussed and debated now including what the sector’s future holds, diversification of funding sources and the importance of innovation.

    Book: 1
  • Managing an organisation providing services


    Service providers are the lifeblood of the social service sector and must be given every care and consideration when being established and operated.

    Like any industry, there are structures and legislation to consider, and practices and concepts to be embraced if the organisation is to not only survive but also thrive.

    Some of the topics in this section include governance, legal advice, collaboration and privacy management. 

    Book: 1
  • Managing and developing people

    Managing people

    The concept that a business is only as good as the people it employs may be a cliché but it still holds much truth.

    A business that carefully considers its staffing needs and chooses carefully, and then supports and protects those staff will reap the benefits.

    Learn more about managing and developing one of your most important assets in this section.

    Book: 1
  • Where to find the information you need

    Person reading

    In a world where ‘information overload’ is now a recognised term, the trick is knowing where to look for the information you need and can use, and importantly that you can trust.

    This section will give you some tips and ideas on where to find the information you need to help you keep up to date and informed about issues such as legislation, professional development and funding opportunities.

    Book: 1