Topic outline

  • Background to the outcomes co-design process 2015

    The purpose of this informative eTraining course is to provide an introduction to the use of outcome measures in service agreements in Queensland from July 2015 by the Department of Communities, Child Safety and Disability Services (DCCSDS).

    It is based on the Outcomes paper produced by the Queensland Council of Social Service (QCOSS) in December 2015, and is provided with specific reference to the co-design work on outcomes measures undertaken by QCOSS in 2015. For more information on the co-design process you can read the summaries of each workshop available on Community Door, or see Appendix A.

  • Terminology and design principles

    For the purposes of this eTraining course and the co-design work that informs it, the following definitions have been used, with acknowledgement to Robert Penna (2014).

    Outcome: the direct, intended beneficial effect on the stakeholders or interests our work exists to serve.  Outcomes may be hard or soft but all require measurement using appropriate tools and processes.

    Measure: the tool or means of tracking progress toward the outcome over time.

  • Outcomes as an element of a performance measurement framework

    An effective performance measurement framework needs to facilitate a clear line of sight between the investments made in our community and the benefits achieved.

    We need to measure performance and be able to ‘join the dots’ between inputs, outputs and outcomes.  We need to be clear that the nature of the inputs provides the best fit for shaping the desired outputs to enable the intended individual, family and community outcomes to be achieved.

  • Recommendations for implementation

    For successful implementation, the following conditions are considered essential.

  • Preparing your organisation for outcome measurement

    Some organisations may be well down the path of measuring outcomes across their service, others may have begun in some areas but not others, and still others may not yet have started on this road.

    There are a number of ways that your organisation might choose to begin or further develop your efforts in the outcome measurement process. Some or all of the following suggestions might support you in these endeavours. 

  • Where to from here?

    QCOSS will continue to support the community service sector to build their skills and knowledge around outcomes measurement.