Identify and plan for potential consequences of client's decisions
It cannot be stressed enough that clients need to be given as much information as possible when you support them in their action planning so that they can make informed decisions.
As you may already have experienced in your work with clients, planning requires looking at a range of options available to the client and making a decision (hopefully an informed decision) which sets the client on a course of action, commitment and involvement.
If your clients choose a particular service to support them with their needs, they need to be aware that they will have responsibilities to fulfil, as well as having rights. The service has a right to have certain expectations of the individuals using that service. These expectations should be made clear to individuals on entry to the service; they may include the following requirements. The clients will:
- carry out any agreed actions, e.g. attending appointments
- have input into deciding what service they receive
- respect the privacy and dignity of staff
- give the service feedback if they are unhappy or feel it is not meeting their needs.