The aim of phase one of the co-design work in 2015 was to bring government contract managers and community based organisations together to define a suite of outcome measures for use in service agreements for funded community services from 1 July 2015 and we now have shared measures finalised and embedded in contractual arrangements.
We acknowledge that these don’t fully satisfy outcome measures and we encourage organisations to continue to provide feedback to QCOSS and to continue to stay engaged with their Community Support Officer within DCCSDS.
With regard to the original commitment and aim of phase two to develop a suite of tools and processes for capturing evidence of outcomes our co-design work this year has not yet met this point. We have spent time during this phase reviewing frameworks and tools and while there has been some exploration there has not yet been any decision made on any one tool.
In the context of our work to date, Results Based Accountability has had most attention, yet there are a range of others that need further exploration and we do not endorse any one tool. Other tools that have been recommended by organisations are Outcomes StarTM, Personal Wellbeing Index and the Partners for Change Outcome Management System (PCOMS).
It is recommended that organisations spend some time to find one that meets their needs or to use the simple tool that has been developed by DCCSDS to use as an interim approach.
QCOSS is committed to staying focused on outcome measurement and has identified several areas that we will continue to explore in 2016, including:
- integrity in data collection
- measuring of outcomes with Aboriginal and Torres Strait Islander and culturally and linguistically diverse peoples
- building capacity and capability with organisations around program logic
- piloting a small selection of outcome measures, and
- strengthening engagement of service users in outcome definition and evidence collection.