Ethical and impartial service delivery
All organisations have expectations of the way in which they want their employees to behave and carry out their jobs. To work effectively, you need to know what is expected of you and be able to shape your work practices to meet these requirements.
There are two key aspects to ethical and impartial service delivery:
- Personal values, principles and beliefs. (These are covered in detail in Personal values, principles and beliefs.)
- The impact of the personal values, beliefs and attitudes of clients and their social network.