Audio/Visual

Section 2

Working with culturally diverse clients and co-workers

The following clip outlines key points to consider regarding the concept of culture and cultural diversity in the workplace.

Listen to audio (MP3 audio 3.2MB)

Download the transcript of this audio clip.

transcript (Word Document 49KB)

Cultural considerations when working with Aboriginal and Torres-Strait Islander people

The following clip provides valuable information to consider when you are working with Aboriginal and Torres-Strait Islander people.

Listen to audio (MP3 audio 1.1MB)

Download the transcript of this audio clip.

transcript (Word Document 30KB)

Section 3

Assertive tone of voice

Listen to the following audio clip of an example of an assertive tone of voice.

Listen to audio clip (MP3 audio 113KB)

Text version: But the others didn't get fired, you did. How's that similar to the other jobs you lost?

Last modified: Thursday, 3 December 2015, 12:38 PM