Learning at work
We learn new tasks in the workplace most effectively when we:
- have a genuine need to learn
- can see and hear examples of other people doing it
- can ask questions and be given explanations
- have opportunities to practise.
An experienced coach will cater for this by using a range of techniques. They will:
- ask questions that encourage deeper thought and participation
- encourage the coachee to ask questions
- provide explanations that are pitched at the coachee’s current level of understanding
- use visual aids such as diagrams to support explanations
- demonstrate procedures correctly and confidently
- provide the coachee with sufficient time to practise
- put the learning in context using real-world examples
- keep discussions and learning focused and on track.
Coaching a colleague at work often involves showing them how to do a task. Complete this proven strategy for effective instruction and incorporate it into your coaching.