In this case, Nicki’s frustration is an indicator that she is actually making progress.
Adapted from Hay, J. 1995, Transformational Mentoring: Creating developmental alliances for changing organizational cultures, McGraw-Hill, Maidenhead, p.137-140.
Learn how to best support your mentee at each phase of their learning.
Cycle of change
Match the mentee’s journal entries and feelings to the phases of competence.
Feelings and phases