Introduction

Communities and disability services workers may need to deal with conflicts between workers and clients, or between co-workers. Resolving conflicts and responding to grievances require an understanding of conflict resolution, negotiation and mediation techniques and processes. In this section you will look at: responding to grievances negotiation and conflict resolution skills mediation processes.

In this section you will look at:

  • responding to grievances
  • negotiation and conflict resolution skills
  • mediation processes.
Last modified: Tuesday, 10 September 2013, 4:07 PM