Summary

This section discussed the importance of responding to inquiries in a professional manner, and passing on messages to ensure that inquiries can be handled by the appropriate person.  Your organisation will have guidelines to assist you in processing information needed to complete your work in a timely and professional manner.

In this section you looked at:

  • responding promptly to inquiries
  • taking and distributing verbal and written messages
  • using communication equipment
  • using appropriate telephone techniques.
Last modified: Monday, 21 October 2013, 1:36 PM