Administrative protocols

A protocol is simply a set of rules that describe the standard way to approach a task.  Following administrative protocols means that you perform tasks in accordance with your organisation’s policies, procedures and expectations.

Some of the areas covered by administrative protocols may include:

  • designated officers required to approve or sign a document
  • timeframes set for completion or submission
  • restrictions on who can access or use the information
  • storage and archiving requirements
  • obtaining comparative quotes for goods or services.

Case example

Heritage Rural Support Agency is located in a remote district and receives deliveries once per month by air.  Workers spend most days out in the field, often for days at a time.  At times there is no-one in the office able to complete orders and invoices; there are delays in processing and sometimes the paperwork is misplaced.

During an interview for a position with the  Agency, you are asked how you would deal with supplies problems, including failure to reorder essential stores, budget ‘blow-outs’, unpaid suppliers and loss of records needed for tax purposes.

What would you suggest?

Activity

Administrative protocols

Section 1 activities (Word Document 77KB)

Last modified: Tuesday, 12 November 2013, 1:18 PM