Summary

As a communities and disability services worker, your communications with clients generally focus on the goals of the clients. To provide an effective service you will need to ensure that clients understand and are comfortable with the processes. This will involve specialist communication skills in case-related areas.

This section described effective strategies for:

  • conducting interviews
  • providing feedback and advice
  • referring clients to other agencies
  • consulting with clients and others
  • writing case notes.
Last modified: Monday, 9 September 2013, 4:58 PM