Monitoring client behaviour is an important function of community work as it assists staff to understand clients and their issues, and to identify and manage challenging behaviours. This course will allow you to develop communication and conflict management strategies to facilitate responsible behaviour in clients.
Please note that if you wish to access a certificate of completion for this course, you need to create a free login and then register for the course. After registering, you can start to work through all the materials and the self-checks. When you have viewed all the materials in this course you will be able to download a certificate of completion.