Topic outline

  • Introduction

    Darcy Cavanagh - REFOCUS Shine Jang Hazel Malone - Able Australia
    Tim Scott - Centacare
    Alisa Hall - Sandbag Vicky Meyer - IFYS

    This course provides an introduction to the social service sector in Queensland for frontline workers who are new to the sector. It is free for anyone to access. If you would like to work through the activities you will need to create a free login and then enrol on the course.

    We begin with a profile of the sector in Queensland, insights into what it’s like to work in the sector and who are some of the key players.

    We will then cover a range of topics where you will find an overview, suggested resources and case studies of social service representatives sharing their personal stories.

    This course is designed to give you a solid understanding of the sector as a worker and provide you with the resources to find out more about your own area of interest or need. At the end of each module we ask you to give us some feedback about it and how useful it has been.

    If you are a manager in the sector, we also have the Introduction to the social service sector for managers course (please note some sections are the same).

    This course has been funded by the Queensland Department of Communities, Child Safety and Disability Services.

  • Key concepts in the sector

    people holding handsQueensland’s social service sector is built on a solid foundation which enables it to grow and change according to environmental, social and economic influences.

    Some of the key concepts underpinning the sector at present are citizen-led policy development, greater choice and control under the NDIS, and more culturally, competent service delivery.

    Learn more about these and other emerging concepts in this section.

  • Working with clients

    Pile of thank you words in different languagesUnderstanding the needs and expectations of clients is important to all community and disability organisation. 

    Gaining a better understanding of your clients will provide better outcomes for your organisation. 

    In this section we look at the person-centred approach, ethical decision making, case management, key practice frameworks and client feedback.


  • Working as an employee

    typewriter displaying the words terms and conditionsAs an employee in the social services sector you have responsibilities and protocols to adhere to in your role and you also have rights and entitlements which you can exercise. 

    The 'Working as an employee' section explores areas such as work health and safety, organisational protocols, conflict resolution and employee entitlements.

  • Training, development and careers

    Are you ready for tomorrow?This section explores career development for workers in the social service sector and the opportunities for learning and training.

  • Where to find the information you need

    NewspaperHere you can find the best resources for workers in the Queensland social service sector including Government information, funding resources, newsletters and research.

  • Glossary