The purpose of this informative eTraining course is to provide an introduction to the use of outcome measures in service agreements in Queensland from July 2015 by the Department of Communities, Child Safety and Disability Services’ (DCCSDS). It is based on the Outcomes paper produced by the Queensland Council of Social Service (QCOSS) in December 2015, and provided with specific reference to the co-design work on outcomes measures undertaken by QCOSS in 2015.
The Human Services Quality Framework (HSQF) is the first consolidated set of standards developed for human services in Queensland. The framework significantly reduces administrative burden and compliance costs.
The HSQF is being implemented in planned phases over three years through to 2015-16 and flexible arrangements are in place to support service providers with their transition activities.
This free eTraining course is based around the HSQF Quality Pathway training sessions delivered by the Queensland Council of Social Service across Queensland in late 2015.